Shipping
We ship every order from our own facility in Holland, Ohio.
United States
Orders are picked and dispatched within 1–2 business days. Delivery normally
takes a further 3–5 business days depending on where you are.
| Order value | Shipping |
|---|---|
| Under $100 | $7.95 flat rate |
| $100 and over | Free |
International
We ship to the United States only. International orders are
dispatched within 1–2 business days and typically arrive within 7–21 business
days. Rates are calculated at checkout based on weight and destination.
Import duties and local taxes are not included in the price you pay us. They are
set by your own country and are your responsibility as the importer. We cannot
predict or refund them.
Tracking
You will get a dispatch email with a tracking number as soon as your parcel
leaves us. You can also sign in to My Account and open the order at any time.
What we can accept
- Unopened products in their original packaging
- Products that arrived damaged, faulty or incorrect
What we cannot accept
- Opened air fresheners. Fragrance products cannot be resold once the seal is
broken — this is a hygiene rule, not a preference. - Retail display units and wholesale orders, which are covered by separate terms
If something arrived damaged or wrong
If your item arrives damaged, please email us on info@exoticafreshretail.com with your order number and clear photos of the damaged product. Once reviewed, we’ll arrange a replacement. Please note that refunds are not available for damaged items.
Subscriptions
Cancel any time from My Account. Cancelling stops all future boxes; it does not
refund a box that has already shipped. Cancel at least 3 days before your
renewal date to avoid being charged for the next one.